Home Care Questions & Answers

What services do you provide?

We offer a comprehensive range of home healthcare services, including intravenous/IV infusion therapy, skilled home health nursing care, home health aide, personal care assistance, medication management, wound care, physical therapy, occupational therapy, and more.

How do I know if home care is right for me or my loved one?

Home care may be suitable if you or your loved one requires assistance with activities of daily living, medication management, medical treatments, or rehabilitation in the comfort of your own home. We can assess your needs during a free consultation to determine the most appropriate level of care.

Are your staff licensed and trained?

Yes, all our caregivers are licensed, certified, and undergo rigorous training to ensure they provide safe, effective, and compassionate care. We also conduct background checks and ongoing evaluations to maintain the highest standards of quality.

How do you personalize care plans for each client?

We believe in creating individualized care plans based on each client’s unique needs, preferences, and goals. Our team works closely with clients and their families to develop customized care plans that address their specific requirements and promote optimal health and well-being.

How often will a caregiver visit my home?

The frequency of caregiver visits depends on the level of care needed and the preferences of the client. We can provide care on an hourly, daily, weekly, or as-needed basis. During the initial assessment, we’ll work with you to determine a schedule that meets your needs.

How do I arrange for home care services?

Getting started is easy. Simply contact us to schedule a free consultation. During the consultation, we’ll assess your needs, answer any questions you may have, and develop a customized care plan tailored to your requirements.

Do you accept insurance or Medicaid/Medicare?

We accept a variety of payment options, including private insurance, Medicaid, Medicare, and private pay. Our team can assist you in navigating insurance coverage and reimbursement options to make the process as seamless as possible.

What safety protocols do you have in place, especially during the COVID-19 pandemic?

The health and safety of our clients and caregivers is our top priority. We follow strict infection control protocols recommended by health authorities, including regular hand hygiene, wearing personal protective equipment (PPE), and implementing screening procedures.

How can I reach someone for assistance outside of regular business hours?

We provide 24/7 support to ensure that you always have access to assistance when you need it. You can reach our on-call staff at any time for urgent matters or emergencies.